Ultimate Software’s UltiPro Delivers Unprecedented Insight and Drives Business Decisions for $12 Billion Financial Institution

WESTON, Fla.–(BUSINESS WIRE)–lt;a href=”https://twitter.com/search?q=%24ULTI&src=ctag” target=”_blank”gt;$ULTIlt;/agt; lt;a href=”https://twitter.com/hashtag/HCM?src=hash” target=”_blank”gt;#HCMlt;/agt;–Ultimate Software (Nasdaq: ULTI), a leading provider of human capital
management (HCM) solutions in the cloud, announced today that First Tech
Federal Credit Union, the nation’s premier credit union serving
employees and family members of the world’s leading technology
companies, is using UltiPro’s people analytics to make successful
business decisions and better understand its employees’ needs through
UltiPro Business Intelligence, UltiPro Perception, and more than a dozen
integrations with third-party providers.

First Tech Federal Credit Union is a $12 billion institution
headquartered in San Jose, California. First Tech is recognized as the
industry catalyst for delivering effortless banking experiences to more
than 520,000 members through its 41 branch locations, more than 5,600
CO-OP Shared Branch locations, 30,000 CO-OP Network ATMs, and online
platforms. Prior to UltiPro, the company used separate products to
manage their HCM processes, such as payroll, recruiting, and performance
management. Extensive manual work was required to update payroll system
data, and reporting from the solution was limited. Without the
integration of a single suite, the company was unable to share and use
data in real-time across departments, and the electronic exchange of
data with other internal business solutions was a significant technical
challenge. Rather than pay for a mandatory upgrade to its payroll
solution, the company sought a single suite application and selected
UltiPro, going live to all 1,400 employees in January 2015.

“We have been able to extend the value of our UltiPro data through a
seamless integration with our financial management solution,” said Dawn
Stone, senior HR analyst at First Tech. “Using UltiPro Business
Intelligence, our finance group now has access to data such as real-time
headcount and turnover metrics, and can therefore make key decisions and
engage in forecasting without having to come to HR for reports. We were
able to create and manage this integration—and 15 others—without relying
on intervention from IT. Through UltiPro Business Intelligence, we can
make data available to groups such as our internal audit team and our
internal information security team, saving us a great deal of time and

According to Stone, UltiPro Business Intelligence also provides First
Tech’s leaders with a much more comprehensive and detailed picture of
the company’s business environment. Stone has used UltiPro to produce
detailed analysis on turnover, performance management, professional
development, and even employee community service hours. With the
addition of UltiPro Perception to their HCM suite, Stone reports that
the company was able to gain additional insight and context around its
people analytics.

“By taking full advantage UltiPro’s analytics capabilities, we have
established a statistically sound correlation between length of
employment, performance, retention, and Employee Sentiment scores,
gaining a level of insight that was impossible with our prior vendor,”
said Stone. “Before UltiPro Perception, we had performed annual
engagement surveys using a costly third party that would collect the
data and then provide some general high-level results. When we launched
UltiPro Perception, we moved to a quarterly engagement survey so we
could identify issues sooner. In addition to our engagement survey, we
are also using UltiPro Perception for surveys related to new hires, exit
interviews, and even our company’s move to new building—which enabled us
to send out communication tailored to relocation concerns. We can create
so many surveys because of the “Projects” within UltiPro Perception that
enable survey administrators to easily configure their surveys depending
upon the target audience.”

Stone attributes the success of UltiPro’s real-time employee feedback
systems to Ultimate Software’s “Partners for Life” philosophy and the
way the company actively solicits input from its customers.

“Ultimate makes the effort to understand what customers need, to listen
to what they’re asking for, and then to integrate those recommendations
into the product,” said Stone. “Ultimate offers so many ways to provide
customer feedback. I’ve submitted my suggestions through the ideas
portal, and taken advantage of the relationships I’ve built at Ultimate
to share my observations directly. It feels good to communicate in
person with my executive relationship manager at our UltiPro User Group
meetings, or to engage with the product managers for whom I’ve completed
beta testing. This prioritizing of customer collaboration is why there
is no other product on the market that offers UltiPro’s level of
functionality and execution.”

“Our ‘People First’ approach to products and services makes our HR
software much more focused on the user experience,” said Chris Phenicie,
chief sales officer, mid-market and strategic, at Ultimate. “I am
pleased that Ultimate’s integration tools have improved the ability of
First Tech’s HR team to interact strategically with their corporate
business partners, and that they are leveraging our unified suite to
generate better business outcomes.”

About Ultimate Software

Ultimate Software is a leading global provider of cloud-based human
capital management and employee experience solutions, with more than 48
million people records in the cloud. Our award-winning UltiPro delivers
HR, payroll, talent, and time and labor management, as well as HR
service delivery solutions. Founded in 1990, Ultimate is headquartered
in Weston, Florida, and employs more than 5,100 professionals. In 2019,
Fortune magazine and Great Place to Work ranked Ultimate #1 on their Best
Workplaces in Technology
 list, in the “Large Companies” category,
Ultimate’s fourth consecutive year to top the list. In 2018, Fortune
ranked Ultimate #3 on its prestigious 100 Best Companies to Work
 list, our seventh consecutive year in the top 25; #1 on its 100
Best Workplaces for Women
list; and #1 on its 100 Best
Workplaces for Millennials
 list, our second year at the top.
Customer Sales and Service World Awards also recognized Ultimate’s
Services team as the #1 Customer Service Department of the Year in
2018 for companies with 2,500 employees or larger across diverse
industries. Ultimate has more than 5,600 customers worldwide, including
Bloomin’ Brands, Culligan International, Feeding America, Red Roof Inn,
SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More
information on Ultimate’s products and services can be found at www.ultimatesoftware.com.

UltiPro is a registered trademark of The Ultimate Software Group, Inc.
All other trademarks referenced are the property of their respective

Follow Ultimate Software on Twitter: www.twitter.com/UltimateHCM
and on LinkedIn: http://linkd.in/UltimateHCM


Ultimate Software, Weston
Public Relations Contact: Darlene
Marcroft, 954-331-7444
Sales Information:
Ultimate Software, 800-432-1729
Website: www.ultimatesoftware.com

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