NextGen Healthcare Simplifies Provider Practice Workflow with Pre-service Solutions

Availity and NextGen Healthcare collaborate to enable cost
transparency in an industry fraught with rising deductibles

IRVINE, Calif.–(BUSINESS WIRE)–For healthcare providers, the laborious process of registering patients,
estimating costs, collecting up-front payments, reducing denials and
securing overall financial clearance is challenging, requiring the
immediate need for efficiency and improved workflow. As deductibles
rise, patient demand for cost transparency prior to service is
skyrocketing. To meet these needs, NextGen
Healthcare, Inc.
(NASDAQ:NXGN), the leading provider of
ambulatory-only technology solutions, and Availity,
the nation’s largest real-time health information network, have
collaborated to offer clients NextGen® Pre-Service Solutions.

“With NextGen Pre-Service Solutions, providers benefit from true revenue
cycle workflow improvements resulting in increased staff efficiencies,
practice cash flow, patient satisfaction and ultimately the highest
quality care,” said John Beck, Chief Solutions Officer and Executive
Vice President for NextGen Healthcare. “Our partnership with Availity is
another step forward in our mission to enable the transformation of
ambulatory care.”

With the integration between NextGen®
Enterprise PM
and Availity, NextGen Pre-Service Solutions arms staff
with real-time access to data, including insurance benefit verification,
cost estimation, patient financial scripting, address verification and
payment options. This more efficient approach to pre-service
registration, supported by improved technology, will enable providers to
meet the demands of the new, consumer-focused healthcare environment.

“The patient-as-payer era presents an incredible challenge to providers
as they seek to collect what they are owed while delivering a positive
financial experience for patients,” said Scott Herbst, Senior Vice
President, Provider Solutions at Availity. “The collaboration between
Availity and NextGen Healthcare empowers providers to deliver
transparency and clarity to the patient billing process.”

Research shows that today’s patients demand a higher level of service
and transparency from healthcare providers before and at point of
service. Approximately 92 percent of patients want to know their payment
responsibilities up front1, and 65 percent of patients would
consider switching healthcare providers in exchange for a more positive
healthcare financial experience2. However, it is hard to
improve the patient billing experience when 49 percent of healthcare
providers don’t know how much to collect from a patient at the time of
treatment3. This recent data shows that NextGen Pre-Service
Solutions will fill a need for more efficient provider practices.

Please contact
to learn more about NextGen Pre-Service Solutions.

About NextGen Healthcare, Inc.

NextGen Healthcare provides a range of software, services, and analytics
solutions to medical and dental group practices. The company’s portfolio
delivers foundational capabilities to empower physician success, enrich
the patient care experience, and enable the transition to value-based
healthcare. Visit
for additional information.

Follow NextGen Healthcare on Facebook,
and Instagram.

About Availity

Availity is the nexus for granular and secure real-time health
information exchange among health plans, providers, patients and
technology partners. As the nation’s largest HITRUST-certified health
information network, Availity facilitates more than 10 million clinical,
administrative and financial transactions every day. The company’s suite
of dynamic products, built on a powerful, intelligent platform, serves
as the catalyst for transparency and real-time collaboration in a
competitive, value-based care environment. Learn more about Availity or
request an online demonstration of our capabilities at
or call 1.800.AVAILITY (282.4548).

1 “Trends in Healthcare Payments Seventh Annual Report:
2016,” InstaMed, May 2017.

2 “Trends in Healthcare Payments Eighth Annual Report: 2017,”
InstaMed, May 2018.

3 “Method to the Madness: 10 payment collection strategies
that work,” (e-book) Availity, May 2016. https://www.


Priya Dua
NextGen Healthcare, Inc.
(949) 255-2600 x 75254

Matt Schlossberg
Amendola Communications for Availity

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